Remote Customer Support Specialist — Paid Training

Mercury Insurance Co.; United States; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Insurance

Paid time off

401(k) with match

Job summary

Mercury Insurance is hiring a Customer Support Specialist for US remote work. Start with four paid weeks of training (Mon-Fri, 8:00 a.m.–4:45 p.m. PST) beginning Nov 30, 2026, then a 40-hour weekly schedule including Saturdays.

The role requires a high school diploma, 1 year of customer service experience (or equivalent), 30 WPM typing, and basic skills in Word, Excel, and Outlook. Compensation varies by location, with hourly ranges and a broader annual range published.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or call-center experience.
• Typing speed of 30 WPM.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Handle policy and billing questions.
• Process account changes and updates.
• Troubleshoot issues and maintain accurate records.

Skills

Customer service experience

Typing 30 WPM

Attention to detail

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Mercury Insurance is hiring a Customer Support Specialist for US remote work. Start with four paid weeks of training (Mon-Fri, 8:00 a.m.–4:45 p.m. PST) beginning Nov 30, 2026, then a 40-hour weekly schedule including Saturdays.

The role requires a high school diploma, 1 year of customer service experience (or equivalent), 30 WPM typing, and basic skills in Word, Excel, and Outlook. Compensation varies by location, with hourly ranges and a broader annual range published.