Remote Insurance Billing & Support Specialist

Security Mutual Life; United States; Hybrid; USD 26,000 - 29,000; Full time

Job summary

Security Mutual Life is seeking a Customer Service Representative to handle inbound calls, process payments, and manage policy-related requests in a primarily remote role with periodic office time in Binghamton, NY or Houston, TX.

Ideal candidates have 3+ years in customer service, 1 year of accounting experience, and solid MS Word/Excel skills. Spanish fluency is a plus; strong communication and data entry accuracy are essential.

Qualifications

• Minimum of 3 years in Customer Service.
• Minimum of 1 year accounting experience preferred.
• Insurance industry or call center experience.
• Spanish fluency a plus.
• Strong written and verbal communication; data entry accuracy.

Responsibilities

• Answer inbound calls and resolve inquiries in a fast-paced center.
• Process billing changes, payments, refunds, and policy actions.
• Handle manual premium payments and loan-by-phone requests.
• Investigate website inquiries and complete policy verifications.
• Maintain records of customer interactions and transactions.
• Follow up for missing items to update policies.

Skills

Customer service experience

Accounting experience

Spanish language

Communication skills

Data entry

Attention to detail

Education

Associate's degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Security Mutual Life is seeking a Customer Service Representative to handle inbound calls, process payments, and manage policy-related requests in a primarily remote role with periodic office time in Binghamton, NY or Houston, TX.

Ideal candidates have 3+ years in customer service, 1 year of accounting experience, and solid MS Word/Excel skills. Spanish fluency is a plus; strong communication and data entry accuracy are essential.