Customer Support Specialist — Plumbing & HVAC

Bill Howe Plumbing, Heating & Air, Restoration & Flood; San Diego (CA); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Bill Howe Plumbing, Heating & Air, Restoration & Flood in San Diego, CA is seeking a Customer Service Representative to engage customers, gather needs, and coordinate with technicians to ensure satisfaction.

The role emphasizes high-volume call handling, telemarketing experience, and delivering accurate information with professionalism. Strong communication and relationship-building are essential to meet targets and support the service team.

Competenze

• Minimum 2-3 years of experience as a Customer Service Representative
• Telemarketing / Call Center / High Volume experience

Mansioni

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Follow-up on all pending and recommended work with customers and their technicians
• Learn the Plumbing/ HVAC/ Restoration business and participate in training to develop call-taking skills
• Take the extra mile to engage customers

Conoscenze

Customer service

Call center experience

High volume calls

Descrizione del lavoro

Bill Howe Plumbing, Heating & Air, Restoration & Flood in San Diego, CA is seeking a Customer Service Representative to engage customers, gather needs, and coordinate with technicians to ensure satisfaction.

The role emphasizes high-volume call handling, telemarketing experience, and delivering accurate information with professionalism. Strong communication and relationship-building are essential to meet targets and support the service team.