Customer Support Specialist — Onboarding & SLAs

Parkade; San Francisco (CA); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly cell phone stipend

Home-office allowance

Company laptop

Medical, dental, and vision coverage

Paid time off

Descripción de la vacante

Parkade is hiring for a Customer Support Operations role. The candidate will ensure SLAs, assist the operations team, onboard new customers, and improve processes for Parkade's parking platform for multifamily and commercial properties.

Ideal candidates excel in high-volume email support, are fluent in written English, and comfortable using AI and modern support tools. Availability for Pacific Time hours and weekends is preferred; US work authorization required.

Formación

• Experience in customer support for software company, preferably in startup/fast-paced environment.
• Comfortable using AI in daily work.
• Experience in high-volume email-based support.
• Strong understanding of customer support tools (Front, Zendesk, Intercom).
• Able to learn new systems and integrate them into daily work.
• Responsible and accountable with a strong work ethic.
• Ability to work independently, multitask, and prioritize effectively.
• Fluent written English and clear communication with customers and teammates.
• Self-starter who seeks the next problem to tackle.
• Flexibility: schedules vary, including weekends, nights, or early mornings.

Responsabilidades

• Understand every aspect of Parkade product and customer needs.
• Share responsibility for customer support with the Operations team.
• Ensure building operations processes run smoothly and suggest improvements.
• Onboard new customers and solve existing customers' problems; expand footprint through operational ingenuity.

Conocimientos

Customer support

AI in daily work

Email support

CRM tools

Written English

Self-starter

Multitasking

Flexibility

Herramientas

Front

Zendesk

Intercom

Descripción del empleo

Parkade is hiring for a Customer Support Operations role. The candidate will ensure SLAs, assist the operations team, onboard new customers, and improve processes for Parkade's parking platform for multifamily and commercial properties.

Ideal candidates excel in high-volume email support, are fluent in written English, and comfortable using AI and modern support tools. Availability for Pacific Time hours and weekends is preferred; US work authorization required.