SaaS Customer Support Specialist — Evenings/Weekends

Parkade; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Compensation range: $25.00 - $30.00 /t

Medical, dental, and vision coverage

PTO for full-time employees

Monthly cell phone stipend and one‑off

home-office allowance

Company laptop

Job summary

Parkade is seeking a customer support specialist to ensure SLAs are met, assist the operations team with onboarding, and help keep landlords and tenants satisfied. You may enforce parking rules or contact towing when required, and you will collaborate with the team to identify issues and implement solutions.

Ideal candidates are based in the US, authorized to work in the US, with experience in software support, comfort using AI in daily tasks, and strong written English.

Qualifications

• Experience in customer support for software company, startup or fast-paced environments.
• Comfortable using AI in daily work.
• Experience in high-volume email-based support.
• Strong understanding of customer support tools (Front, Zendesk, Intercom).
• Able to learn new systems and integrate them into daily work.
• Responsible and accountable with a high work ethic.
• Ability to multitask and prioritize effectively.
• Fluent in written English with clear communication.
• Self-starter who looks for the next problem to tackle.
• Flexibility: schedules vary, weekends, nights, or early mornings.

Responsibilities

• Meet customer SLAs and support operations onboarding.
• Onboard new customers and resolve existing customer problems.
• Enforce parking rules or contact towing when needed.
• Identify issues and propose practical solutions and improvements.
• Communicate effectively with customers and teammates.

Skills

Customer support

AI in daily work

Email support

Support tools

Multitasking

Self-starter

Written English

Fast learner

Team communication

Flexibility

Tools

Front

Zendesk

Intercom

Job description

Parkade is seeking a customer support specialist to ensure SLAs are met, assist the operations team with onboarding, and help keep landlords and tenants satisfied. You may enforce parking rules or contact towing when required, and you will collaborate with the team to identify issues and implement solutions.

Ideal candidates are based in the US, authorized to work in the US, with experience in software support, comfort using AI in daily tasks, and strong written English.