Industrial Customer Service Pro — SAP & Quotes

Fives Landis Ltd; Cleveland, Northern (OH, KY); Hybride; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Paid holidays

Parental leave

Training and development

Company events

Work-life balance

Résumé du poste

Fives North American Combustion, Inc. in Cleveland, OH, is hiring a permanent, full-time Customer Service Representative to join our team on-site.

You will respond to customer inquiries, process quotes and orders, and collaborate with Engineering, Logistics, and Finance to ensure smooth order execution. The role requires at least 2 years in customer service, experience in manufacturing, and proficiency with Microsoft Office; SAP experience is a plus.

Qualifications

• Minimum of 2 years of experience in a customer service-related position.
• Experience in manufacturing customer service preferred.
• Proficient in Microsoft Office applications (Outlook, Word, and Excel).
• Prior order entry and quote experience.
• Prior export order and quote experience.
• Basic export compliance knowledge.
• Prior SAP experience is a plus.

Responsabilités

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
• Performs Restricted Party Screening for inquiries and orders.
• Process domestic and export quotes.
• Process domestic and export orders into SAP-based computer system.
• Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries).
• Research spare parts for customers.
• Call Center team member.
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries.
• Provide pricing, product availability, and lead-time information.
• Follow up on quotations.
• Work closely with internal departments to ensure customer satisfaction (Engineering, Logistics, and Finance teams).
• Coordinate order processing, product availability, and shipping schedules.
• Monitor open issues and ensure timely follow-up.
• Monitor order status and communicate updates to customers.
• Resolve customer issues and escalations when needed.

Connaissances

Customer service experience

Manufacturing experience

Microsoft Office

Order entry

Export quotes

Export compliance knowledge

SAP experience

Outils

SAP

Description du poste

Fives North American Combustion, Inc. in Cleveland, OH, is hiring a permanent, full-time Customer Service Representative to join our team on-site.

You will respond to customer inquiries, process quotes and orders, and collaborate with Engineering, Logistics, and Finance to ensure smooth order execution. The role requires at least 2 years in customer service, experience in manufacturing, and proficiency with Microsoft Office; SAP experience is a plus.