Customer Care Specialist — Fast-Paced Store Support

Domino's Pizza; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Domino's Pizza in Casselberry, FL is seeking a friendly Customer Service Representative to be part of our store team. You will respond to inquiries by phone, email, and chat, resolve issues with empathy, and process orders, refunds, and exchanges with accuracy.

Maintain up-to-date knowledge of products and policies while collaborating across departments to solve complex customer questions. The ideal candidate will have excellent communication, strong problem-solving, and a team-focused mindset.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong team player with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

Skills

Communication skills

Problem solving

CS software

Multitasking

Empathy

Experience preferred

Flexible hours

Team player

Job description

Domino's Pizza in Casselberry, FL is seeking a friendly Customer Service Representative to be part of our store team. You will respond to inquiries by phone, email, and chat, resolve issues with empathy, and process orders, refunds, and exchanges with accuracy.

Maintain up-to-date knowledge of products and policies while collaborating across departments to solve complex customer questions. The ideal candidate will have excellent communication, strong problem-solving, and a team-focused mindset.