Customer Support Specialist

Domino's Pizza; Maplewood (MO); Sur place; USD 19 000 - 26 000; Plein temps

Résumé du poste

Domino's Pizza in Maplewood, MO is seeking a Customer Service Representative to greet customers, handle inquiries, and process orders with accuracy. You will maintain product knowledge and collaborate with the team to deliver exceptional service.

You will also participate in ongoing training to enhance customer service skills, upsell when appropriate, and help create a positive, fast-paced work environment for both customers and colleagues.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Ability to remain calm and professional in high-pressure situations.
• Customer-focused mindset with a genuine desire to help others.
• Proficiency in basic computer skills, including typing and data entry.
• Exceptional multi-tasking abilities and efficient time management skills.
• Problem-solving aptitude with attention to detail.
• Flexibility to adapt to changing priorities and work schedules.
• Resilience and ability to maintain a positive attitude in challenging situations
• Team player mentality with a willingness to support colleagues
• High school diploma or equivalent (preferred)

Responsabilités

• Greet customers warmly and address their needs in a professional and timely manner
• Handle customer inquiries, complaints, and requests efficiently via phone, email, or in person
• Process orders, refunds, and exchanges accurately while adhering to company policies
• Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to customers
• Collaborate with team members to resolve complex customer issues and improve service quality
• Manage and prioritize multiple tasks in a fast-paced environment
• Document customer interactions and maintain detailed records in our customer service database
• Identify opportunities to upsell or cross-sell products when appropriate
• Participate in ongoing training to enhance customer service skills and product knowledge
• Contribute to a positive work environment by maintaining a friendly and supportive attitude

Connaissances

Verbal and written communication

Interpersonal skills

Calm under pressure

Customer focus

Typing and data entry

Multi-tasking

Time management

Problem solving

Flexibility

Team player

Formation

High school diploma or equivalent

Description du poste

Domino's Pizza in Maplewood, MO is seeking a Customer Service Representative to greet customers, handle inquiries, and process orders with accuracy. You will maintain product knowledge and collaborate with the team to deliver exceptional service.

You will also participate in ongoing training to enhance customer service skills, upsell when appropriate, and help create a positive, fast-paced work environment for both customers and colleagues.