Customer Support Specialist – Inbound Help & Troubleshooting

RF-SMART; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

RF-SMART is seeking an entry-level help desk support role in Jacksonville, FL (or Highlands Ranch, CO) to handle inbound calls and emails, gather details, and troubleshoot basic product issues. You will log interactions and escalate complex problems to specialists.

Work hours in Jacksonville are 10 am–7 pm EST and 8 pm–5 pm MDT in Highlands Ranch. Strong communication, quick learning, and detail‑oriented work are essential to success.

Qualifications

• Some education in the field or equivalent experience.
• Strong communication skills, both written and spoken.
• Ability to learn new things quickly and adapt to changing priorities.
• Comfort interacting with others and handling deadlines with calm.
• Good judgment for problem analysis and applying solutions.

Responsibilities

• Respond to customer emails and phone calls.
• Troubleshoot basic issues with customers.
• Log all help desk interactions.
• Redirect complex issues to appropriate resources.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and document resolutions.
• Stay current with system information, changes, and updates.
• Document help desk processes and collaborate to improve efficiencies.

Skills

Oral communication

Written communication

Fast learner

Attention to detail

Stress tolerance

Adaptability

Customer interaction

Education

Field-related education

Job description

RF-SMART is seeking an entry-level help desk support role in Jacksonville, FL (or Highlands Ranch, CO) to handle inbound calls and emails, gather details, and troubleshoot basic product issues. You will log interactions and escalate complex problems to specialists.

Work hours in Jacksonville are 10 am–7 pm EST and 8 pm–5 pm MDT in Highlands Ranch. Strong communication, quick learning, and detail‑oriented work are essential to success.