Customer Support Specialist in Training - Great Benefits

Bcbsms; Flowood (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k)

Generous paid time off

Onsite gym

Walking track

Café on campus

Team Blue events

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to warmly welcome callers, listen with empathy, and guide them to the right solutions from our campus environment in Mississippi.

You will answer inquiries, document details, and provide calm, expert guidance while benefiting from strong health coverage, a 401(k), and generous paid time off as part of our team-focused culture.

Qualifications

• Bachelor's degree required.
• Ability to use multiple screens and applications while talking with customers.
• Strong communication and active listening skills.
• Natural focus on resolving issues with clear, functional answers.
• Excellent organizational and time-management abilities.

Responsibilities

• Answer inbound phone calls with a professional, warm tone.
• Listen to caller needs and ask helpful questions.
• Guide callers through solutions, troubleshooting, or resources.
• Record accurate notes in the system for proper follow-up.
• Provide calm, expert guidance to callers.

Skills

Active listening

Communication

Problem solving

Time management

Multi-screen use

Education

Bachelor's degree

Job description

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to warmly welcome callers, listen with empathy, and guide them to the right solutions from our campus environment in Mississippi.

You will answer inquiries, document details, and provide calm, expert guidance while benefiting from strong health coverage, a 401(k), and generous paid time off as part of our team-focused culture.