Customer Service Representative

Insight Global (United States); City of Rochester (NY); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Insight Global is seeking a Customer Service Representative for IFF’s Health & Bio Sciences team in Rochester, NY. You will own customer accounts and manage the full order lifecycle—from SAP entry to delivery and invoicing—coordinating with Sales, Logistics, Planning, Manufacturing, Quality and Finance.

You will monitor inventory and backorders, assist with customer setup and onboarding, and ensure timely order updates.

Qualifications

• 2+ years of customer service or order management in manufacturing.
• Experience entering, tracking, updating, and managing customer orders in ERP/SAP.
• SAP experience strongly preferred.
• Intermediate Excel skills, pivot tables and large data sets.
• Strong written communication; 90% email, 10% phone.
• Experience in food ingredients, flavors, fragrances, chemicals, or consumer goods industries.

Responsabilités

• Own assigned customer accounts and manage full order lifecycle from entry to invoicing.
• Monitor inventory and backorders, communicating updates or delays.
• Collaborate with Sales, Logistics, Planning, Manufacturing, Quality, and Finance to resolve issues.
• Assist with customer setup, system onboarding, and specific ordering/shipping requirements.
• Handle a high-volume workload of 30–40 orders per day, primarily via email.
• Ensure orders are processed accurately and on time.

Connaissances

Customer service

Order management

SAP

Excel

Written communication

Formation

High school diploma

Associate or Bachelor's degree

Outils

SAP

Description du poste

Job Description

Insight Global is looking for a Customer Service Representative to support IFF’s Health & Bio Sciences team in Rochester, NY. This person will own assigned customer accounts and manage the full order lifecycle, from order entry in SAP through delivery and invoicing. They will monitor inventory and backorders, communicate order updates or delays, and work closely with Sales, Logistics, Planning, Manufacturing, Quality, and Finance to resolve issues and ensure orders are processed accurately and on time. The team is experiencing increased volume as new customers and products are onboarded, so this person will also assist with customer setup, system onboarding, and specific ordering and shipping requirements. This is a fast-paced, manufacturing-focused customer service and order management role, not a traditional call-center or retail position. Representatives may manage approximately 30 to 40 orders per day, with about 90% of customer communication occurring via email and 10% by phone. Success will be measured by order accuracy and responsiveness, with customer inquiries expected to be addressed within approximately 24 hours.

Skills and Requirements

• High school diploma required; associate or bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred
• 2+ years of customer service or order management experience in manufacturing
• Experience personally entering, tracking, updating, and managing customer orders
• ERP/order management system experience; SAP strongly preferred
• Basic understanding of supply chain, logistics, and shipping
• Experience working in a high-volume environment, ideally managing around 30-40 orders per day
• Intermediate Excel skills, including pivot tables, larger data sets/data dumps, graphs, and charts; proficiency with Outlook and Microsoft Office
• Strong written communication skills, as the role is approximately 90% email and 10% phone
• SAP experience
• Experience in the food ingredients, flavors, fragrances, chemicals, or consumer goods industries

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].