Customer Support Specialist I - Flexible Work Arrangements

Yardi Systems; Santa Ana (CA); On-site; USD 32,000 - 35,000; Full time

Job summary

Yardi Systems is seeking a motivated Customer Service Representative 1 to join our Resident Screening team. You will assist customers by answering questions, troubleshooting issues, and guiding them through the screening process, using phone and email to deliver exceptional service.

You will document interactions, escalate when needed, and ensure timely resolution while staying compliant with policy. The role requires a 2-year college degree or equivalent and the ability to meet deadlines in a

Qualifications

• 2-year college degree or equivalent
• Excellent telephone and written communication skills
• Proficiency in Microsoft Office Suite
• Ability to meet deadlines and prioritize multiple tasks in a fast-paced environment
• High attention to detail and organizational skills

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to ensure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Customer service

Telephone communication

Written communication

MS Office

Education

2-year college degree or equivalent experience

Tools

CRM system

Job description

Yardi Systems is seeking a motivated Customer Service Representative 1 to join our Resident Screening team. You will assist customers by answering questions, troubleshooting issues, and guiding them through the screening process, using phone and email to deliver exceptional service.

You will document interactions, escalate when needed, and ensure timely resolution while staying compliant with policy. The role requires a 2-year college degree or equivalent and the ability to meet deadlines in a