Yardi Helpdesk Specialist

American Communities; Plano (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

American Communities Corporate Services in Plano, TX is seeking a Yardi Helpdesk Administrator to provide Tier 1 and 2 IT support across the organization and support daily IT operations.

You will resolve tickets, manage user onboarding and access, maintain hardware and software, and track assets. Collaborate with internal teams and vendors to support office setups and procurement, ensuring seamless technology experiences company-wide.

Qualifications

• 2+ years of IT support experience.
• Customer-first mindset.
• Solid knowledge of Google Workspace, Windows, and Mac systems.

Responsibilities

• Resolve support tickets (Tier 1 & 2) in a timely manner.
• Manage user onboarding and access control.
• Maintain IT hardware and software; track assets and inventory.

Skills

IT support

Customer focus

Ticketing

Communication

Tools

Yardi

Google Workspace

Windows

macOS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical American Communities Corporate Services, Plano, TX, US

3 days ago Requisition ID: 1681

Are you a tech-savvy problem solver who enjoys keeping systems and users running smoothly? American Communities is seeking a Yardi Helpdesk Administrator to provide Tier 1 and Tier 2 support across the organization and play a key role in daily IT operations.

This role is responsible for resolving support tickets, managing user onboarding and access, maintaining IT hardware and software, and tracking assets and inventory. You’ll work closely with internal teams and vendors to support office setups, coordinate procurement, and ensure seamless technology experiences company-wide.

The ideal candidate brings at least 2 years of IT support experience, a customer-first mindset, and solid knowledge of Google Workspace, Windows, and Mac systems. If you're organized, resourceful, and ready to be the heartbeat of our tech support, we want to hear from you.