Customer Service Representative I

Yardi Systems, Inc.; Santa Ana (CA); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems, Inc. is seeking a motivated Customer Service Representative 1 to support our Resident Screening team. You will answer questions, troubleshoot issues, and guide customers through the screening process while documenting interactions and ensuring timely resolution with accuracy and courtesy.

Work hours are Monday to Friday, 8:30 AM to 5:00 PM. The role emphasizes phone and email support, compliance with policies, and collaboration with teammates to deliver a positive customer

Qualifications

• 2-year college degree or equivalent experience.
• Excellent telephone and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to meet deadlines and multitask in a fast-paced environment.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information.
• Resolve issues by exploring solutions and escalating when needed.
• Record all customer interactions and follow up to ensure inquiries are addressed.
• Meet service and productivity standards while complying with policies.

Skills

Telephone communication

Written communication

Detail orientation

Organizational skills

Professional phone demeanor

Microsoft Office Suite

Education

2-year college degree or equivalent experience

Tools

CRM system

Job description

About the Role:

We are looking for a motivated and customer-focused Customer Service Representative 1 to join our Resident Screening team. In this role, you will assist customers by answering questions, troubleshooting issues, and guiding them through the screening process. You'll provide exceptional service through phone and email communication, accurately document customer interactions, and collaborate with team members to ensure timely resolution of inquiries while maintaining compliance with company policies and procedures. If you enjoy helping people, solving problems, and delivering a positive customer experience, we'd love to hear from you!

Monday-Friday, 8:30 AM - 5:00 PM

What You’ll Do:

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Who You Are:

• 2-year college degree or equivalent experience
• 2-year minimum experience in direct customer service
• Demonstrates excellent telephone and written communication skills
• Professional phone demeanor skills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• High attention to detail and strong organizational skills

Ideal to have:

• Experience using a customer service ("CRM") or sales database system

Real Estate run on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

$23.00/hr - $25.53/hr

EOE/Race/Gender/Disability/Vets