Customer Service Specialist

Resident Research, LLC; Charlotte (NC); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Casual dress code

Great work environment

Job summary

Resident Research, LLC in Charlotte, NC is seeking enthusiastic applicants for a full-time position that offers the opportunity to support property managers by processing applications and addressing client inquiries. Ideal candidates should possess excellent communication skills and the ability to work independently.

This role comes with initial training lasting approximately two weeks. Candidates must be available for part-time hours initially, transitioning to full-time hours within a great team-oriented environment.

Salary starts at $17.00 per hour, providing a casual dress code and a supportive workplace.

Qualifications

• Ability to work independently and meet deadlines.
• Excellent communication (oral and written) skills.
• Creative thinking abilities to handle customer feedback.

Responsibilities

• Work with applicants via phone and email for application processing.
• Maintain and update files as information is received.
• Answer client’s support and billing related questions.

Skills

Communication skills

Attention to detail

Time management

Typing proficiency

Customer support skills

Problem-solving

Tools

MS Office

Google Suite

Adobe Acrobat

Job description

Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE! Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more quickly.

Job Description

• Work with applicants via phone and email to obtain information needed to complete online application processing
• Maintain and update files as information is received via fax or email
• Aid verification specialists by notifying them when files are updated
• Answer client’s support, billing, and sales related questions
• Respond to the regular and routine customer inquiries regarding products and services of the organization
• Monitor and clear screening report details while verifying accuracy
• Provide support to co-workers, upper management & sales teams as needed
• Perform routine billing related tasks, i.e. process checks and credit cards as needed
• Invoicing fold, insert envelopes, seal, and stamp as needed

Qualifications

• Work with others to achieve a common goal
• Have the ability to work independently and efficiently to meet deadlines
• Demonstrate the ability to promptly answer client related emails and phone calls
• Show a self-motivated, detail-oriented and organized work ethic
• Creative thinking abilities are encouraged - Be able to handle customer feedback and inquiries
• Strong computer aptitude, to include Google sites and research, MS Office (Outlook, Word and Excel) and Adobe Acrobat.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Typing proficiency: 40-60 wpm
• Property Management Industry experience is a plus, but is not required.

Additional Information

Training for this position will last approximately 2 weeks (part-time hours), and will then increase to a full-time position.

Interested applicants must be available to train between 9am-4pm (Monday-Friday) for 4-6 hours a day. Full time hours will be between 8am-8pm (Monday-Friday), and some Saturdays are required.

Casual dress code and a great work environment!

Job Type: Full-time

Salary: From $17.00 per hour