Hybrid Customer Support Specialist | Real Estate Tech

Yardi; Waltham (MA); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Yardi is seeking a Customer Service Representative I to handle customer inquiries, research solutions, and ensure issues are resolved with a friendly, professional approach. You will log interactions and follow up to guarantee complete resolution.

Ideal candidates have a 2-year degree or equivalent, a minimum of 2 years in direct customer service, and strong written and verbal communication. This role aligns with a hybrid work model and a focus on superior customer care.

Qualifications

• 2-year college degree or equivalent experience.
• 2-year minimum experience in direct customer service.
• Demonstrates excellent telephone and written communication skills.
• Excellent written and verbal communication skills.
• Professional phone demeanor skills.
• Proficiency in Microsoft Office Suite.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• High attention to detail and strong organizational skills.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Communication

Phone etiquette

Time management

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Yardi is seeking a Customer Service Representative I to handle customer inquiries, research solutions, and ensure issues are resolved with a friendly, professional approach. You will log interactions and follow up to guarantee complete resolution.

Ideal candidates have a 2-year degree or equivalent, a minimum of 2 years in direct customer service, and strong written and verbal communication. This role aligns with a hybrid work model and a focus on superior customer care.