Yardi Help Desk Support

Assetsoft; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A global technology consulting firm is seeking a detail-oriented Yardi Help Desk Support professional for technical assistance and client support. The role requires at least 3 years of experience with Yardi Voyager, including proficiency in Commercial and Residential modules. Responsibilities include managing support tickets, delivering technical assistance, and collaborating with teams to improve systems. Candidates should possess strong analytical and communication skills, with a preference for those who can start with short notice.

Qualifications

• Minimum of 3 years’ experience providing technical support for Yardi Voyager.
• Hands-on experience with Yardi modules such as Commercial and Residential.
• Strong understanding of property management operations.

Responsibilities

• Log, prioritize, and manage incoming support tickets.
• Deliver first-level technical and functional assistance.
• Handle service requests, incidents, and inquiries.

Skills

Technical support for Yardi Voyager

Problem-solving skills

Communication abilities

Analytical skills

Attention to detail

Education

Bachelor’s degree in Information Technology

Tools

Help desk ticketing systems

Remote support tools

Job description

Dallas, United States | Posted on 08/14/2025

Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investment management, and property technology sectors. With a dedicated focus on enterprise platforms such as Yardi, MRI, Procore, and Microsoft Dynamics, we empower businesses to enhance operational efficiency, maximize returns, and embrace digital transformation. Committed to sustainability and innovation, Assetsoft also integrates green solutions into our service offerings to help shape a more sustainable future in real estate technology.

Position Description: We are seeking a detail-oriented and customer-focused Yardi Help Desk Support professional to provide technical assistance, troubleshooting, and functional guidance to clients utilizing Yardi solutions. The ideal candidate will have proven experience in Yardi Voyager, with expertise in Yardi modules such as Commercial and Residential, along with strong problem-solving abilities and a commitment to delivering high-quality client support.

Responsibilities:

• Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs).
• Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation.
• Handle service requests, incidents, and inquiries in a timely and professional manner.
• Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization.
• Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps.
• Assist in testing system configurations, patches, and upgrades before deployment.
• Maintain accurate records of all support activities in the ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements.
• Deliver user training and create knowledge base articles to enhance client self-service capabilities.

Education: Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred.

Requirements

Qualifications:

• Minimum of 3 years’ experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance.
• Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules.
• Strong understanding of property management operations, processes, and workflows.
• Excellent analytical, troubleshooting, and problem-solving skills with attention to detail.
• Strong written and verbal communication abilities, capable of explaining technical concepts to non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment.
• Proficiency in documenting support cases, resolutions, and best practices.
• Familiarity with help desk ticketing systems and remote support tools.
• Candidates with a short notice period (one month or less) will be given preference.

Timezone: Flexibility to work in the PST time zone.