Customer Service Representative I

Yardi-Systems-87609638; Santa Ana (CA); Presencial; USD 32.000 - 35.000; Jornada completa

Descripción de la vacante

Yardi Systems is seeking a motivated Customer Service Representative 1 to join our Resident Screening team. You will assist customers by answering questions, troubleshooting issues, and guiding them through the screening process, using phone and email to deliver exceptional service.

You will document interactions, escalate when needed, and ensure timely resolution while staying compliant with policy. The role requires a 2-year college degree or equivalent and the ability to meet deadlines in a

Formación

• 2-year college degree or equivalent
• Excellent telephone and written communication skills
• Proficiency in Microsoft Office Suite
• Ability to meet deadlines and prioritize multiple tasks in a fast-paced environment
• High attention to detail and organizational skills

Responsabilidades

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to ensure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Conocimientos

Customer service

Telephone communication

Written communication

MS Office

Educación

2-year college degree or equivalent experience

Herramientas

CRM system

Descripción del empleo

We are looking for a motivated and customer-focused CustomerService Representative 1 to join our Resident Screening team. In this role, youwill assist customers by answering questions, troubleshooting issues, andguiding them through the screening process. You'll provide exceptional servicethrough phone and email communication, accurately document customerinteractions, and collaborate with team members to ensure timely resolution ofinquiries while maintaining compliance with company policies and procedures. Ifyou enjoy helping people, solving problems, and delivering a positive customerexperience, we'd love to hear from you!

Monday-Friday, 8:30 AM - 5:00 PM

What You’ll Do:

• Answer customer questions by researching and providingclear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating whenneeded to ensure quick problem resolution.
• Record all customer interactions and follow up to make sureevery inquiry or concern is fully addressed.
• Meet company service and productivity standards whilecomplying with policies and maintaining excellent customer care.

Who You Are:

• 2-year college degree or equivalent experience
• Demonstrates excellent telephone and written communicationskills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multipletasks in a fast-paced environment
• High attention to detail and strong organizationalskills

Ideal to have:

• Experience using a customer service (“CRM”) or salesdatabase system

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products. We offer a dynamic workenvironment, comprehensive training programs, and abundant opportunities forcareer growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

• 100% paid employee medical premiums
• company profit-sharingplan
• flexible work arrangements

If you are looking for a rewarding career that combinestechnical prowess and outstanding customer service, this is the opportunityyou've been waiting for. Join us and be part of a team that empowers clientsworldwide with innovative solutions and exceptional service!

$23.00/hr - $25.53/hr