Customer Support Specialist

Uline; Dallas (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Irving, TX is hiring a Customer Support Specialist for a full-time, on-site role. You will build relationships, provide solutions, and deliver legendary service using our training and tools. The position offers training shifts and a path for growth within a family-owned company.

Compensation includes a competitive hourly rate from $25 to $30, with strong growth potential and comprehensive benefits. Training provided on start, with opportunities to advance and improve customer outcomes.

Qualifications

• High school diploma or equivalent required, bachelor’s preferred.
• Strong problem-solving and communication skills.
• Excellent listening and verbal communication.
• Customer service experience is a plus; training provided.

Responsibilities

• Process orders and handle account inquiries via phone, email and chat.
• Provide product recommendations and pricing/shipping answers.
• Build relationships and deliver legendary service.
• Understand customer needs and offer best solutions.
• Navigate and assist customers with online ordering on Uline site.

Skills

Problem solving

Active listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $25 to $30 per hour with significant growth and earning potential!

Texas Branch - Irving, TX

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#IN-TXCS

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!