Customer Experience Specialist – Growth & Tech Tools

Athletx Sports Group; Longview (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off including vacation,个人假日,

Professional growth opportunities

Collaborative, team-oriented culture

Exposure to the latest technologies

Job summary

Game Day USA is seeking a Customer Support Specialist to be the first point of contact for customers, providing timely responses and effective solutions across phone, email, or chat.

The role requires at least two years in customer support, a high school diploma or equivalent (Bachelor’s degree preferred), and proficiency with MS Office and CRM systems. Strong communication and multitasking skills are essential.

Qualifications

• At least two years in customer support or a similar role.
• High school diploma or equivalent; a BA/BS is a plus.
• Proficient with MS Office and CRM systems.
• Strong verbal and written communication skills.
• Excellent organization and prioritization abilities.
• Able to work well under pressure and meet deadlines.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Know the product to provide accurate information.
• Resolve complaints by clarifying and explaining solutions.
• Record all interactions and actions taken.
• Stay updated on products, services, and policies and share updates with customers.
• Collaborate with other teams to improve customer satisfaction.

Skills

Customer service experience

Communication

Problem-solving

Time management

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office Suite

CRM systems

Job description

Game Day USA is seeking a Customer Support Specialist to be the first point of contact for customers, providing timely responses and effective solutions across phone, email, or chat.

The role requires at least two years in customer support, a high school diploma or equivalent (Bachelor’s degree preferred), and proficiency with MS Office and CRM systems. Strong communication and multitasking skills are essential.