Customer Support Specialist: Growth, Impact & Team-Driven

CFS; Richfield Township (OH); Presencial; USD 41.000 - 45.000; Jornada completa

Descripción de la vacante

CFS is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process orders and updates, and document interactions in the CRM to ensure a positive customer experience.

Ideal candidates have a high school diploma, 1–3 years in customer service, strong communication and problem-solving skills, and comfort with CRM tools. This on-site role offers salary in the 41k–45k range with training and growth opportunities.

Formación

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong communication and problem‑solving skills.
• Comfortable using CRM tools and basic computer applications.
• Ability to stay calm, organized, and customer‑focused.

Responsabilidades

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Conocimientos

Strong communication

Problem solving

CRM tools

Customer-focused

Organized

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

CFS is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process orders and updates, and document interactions in the CRM to ensure a positive customer experience.

Ideal candidates have a high school diploma, 1–3 years in customer service, strong communication and problem-solving skills, and comfort with CRM tools. This on-site role offers salary in the 41k–45k range with training and growth opportunities.