Customer Support Specialist – Growth & Impact

Sterling Search Partners; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm in Birmingham, Alabama is seeking a Call Center Representative. The role includes answering incoming calls, resolving customer issues, and maintaining records of interactions. Candidates should have a high school diploma and experience in customer service is preferred. This position offers a structured training schedule transitioning to regular hours, with a focus on meeting performance metrics and effective communication. Required to work Saturdays and occasional shifts during the week.

Qualifications

• Must have a high school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Strong problem-solving skills and attention to detail are essential.

Responsibilities

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries with accurate information.
• Resolve customer issues effectively and efficiently.

Skills

Excellent communication

Problem-solving abilities

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Computer systems and software

Job description

A customer service firm in Birmingham, Alabama is seeking a Call Center Representative. The role includes answering incoming calls, resolving customer issues, and maintaining records of interactions. Candidates should have a high school diploma and experience in customer service is preferred. This position offers a structured training schedule transitioning to regular hours, with a focus on meeting performance metrics and effective communication. Required to work Saturdays and occasional shifts during the week.