Customer Service Specialist I | Growth & Training Focus

disa; Hoover (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k with company match

11 Paid Holidays

Medical/Dental and Vision

Group Life Insurance

HSA/FSA

Employee Assistance Program

Educational Assistance Program

Job summary

DISA Global Solutions in Hoover, AL is seeking a Representative I, Customer Service to handle daily inquiries via phone, email and chat, maintain accurate records, and support service requests. You will be the frontline contact, delivering professional service while upholding company policies.

The role requires a high school diploma and 1-2 years of customer service experience; Salesforce and Microsoft Office familiarity are preferred.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred; healthcare, tech, education, finance, government, call center, or other customer-facing environments are plus.
• Strong verbal and written communication with a customer-focused approach.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat with accurate information and professional support.
• Assist customers with account maintenance, updates, service requests, and general questions.
• Document customer interactions, requests, and resolutions in CRM systems.
• Escalate complex issues to the appropriate team or supervisor.
• Maintain current knowledge of products, services, procedures and resources.
• Support issue resolution while adhering to service standards and procedures.
• Ensure customer information is accurate and confidential per policy.
• Collaborate with Operations, Technical Support, Sales, and Billing to meet needs.
• Participate in meetings and process improvements.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

CRM software

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

DISA Global Solutions in Hoover, AL is seeking a Representative I, Customer Service to handle daily inquiries via phone, email and chat, maintain accurate records, and support service requests. You will be the frontline contact, delivering professional service while upholding company policies.

The role requires a high school diploma and 1-2 years of customer service experience; Salesforce and Microsoft Office familiarity are preferred.