Customer Support Specialist (Fully Remote)

Possible; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Possible builds affordable credit products to improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed Public Benefit Corporation with a global workforce.

In this customer service role you will respond to inquiries via email and callbacks, take ownership through resolution, classify issues by priority, and escalate complex cases to senior teams. Strong English communication and a willingness to learn AI tools are expected.

Qualifications

• 1–2 years of customer service experience.
• Strong English communication, problem-solving, and multitasking abilities.

Responsibilities

• Respond to customer inquiries via email and callbacks, taking ownership through resolution.
• Classify issues by priority and escalate complex cases to senior teams.

Skills

English communication

Problem solving

Multitasking

Tools

AI tools

Job description

• Respond to customer inquiries via email and callbacks, taking ownership through resolution.
• Classify issues by priority and escalate complex cases to senior teams.

What you’ll bring:

• Strong English communication, problem-solving, and multitasking abilities.
• 1-2 years of customer service experience and motivation to learn AI tools.

About Possible:

• Possible builds affordable credit products to improve financial health.
• We are a fully distributed Public Benefit Corporation with a global workforce.

Possible

Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.