Customer Support Lead US (Fully Remote)

Jobgether SRL; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Fully remote

Global teams

Job summary

Jobgether in the United States is seeking a Lead for the customer support team to coach, develop, and manage day-to-day operations in a fully remote setting.

You will handle complex escalations, interpret logs and blockchain explorers, and drive efficiency with AI-powered tools while collaborating with global teams.

Qualifications

• Led customer support teams in a technical environment.
• Strong blockchain and wallet transaction knowledge.
• Experience with AI-powered support tools and improving ops.

Responsibilities

• Lead, coach, and develop the customer support team, including performance management and hiring.
• Oversee day-to-day support operations and ensure timely issue resolution.
• Manage complex escalations and interpret logs and blockchain explorers.

Skills

People leadership

Blockchain knowledge

AI-enabled support

Troubleshooting

Tools

Blockchain explorers

Job description

• Lead, coach, and develop the customer support team, including performance management and hiring.
• Oversee day-to-day support operations, ensuring timely and accurate issue resolution.
• Manage complex escalations and technical issues, including interpreting logs and blockchain explorers.

Requirements:

• Proven experience leading customer support teams in a technical environment.
• Strong troubleshooting skills, with knowledge of blockchain and wallet transactions.
• Experience with AI-powered support tools and a track record of improving operational efficiency.
• Fully remote position with flexible working hours.
• Opportunity to work in a global organization with diverse teams.
• Competitive salary, benefits, and strong learning opportunities.

Jobgether

This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.