Customer Support Specialist (Fully Remote)

Circle; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

35 days PTO

Fully remote

Job summary

Circle is a fully distributed, remote-only company delivering an AI-powered platform for digital businesses. This role focuses on providing first-line email support to our global customer base, diagnosing issues, and coordinating with engineers to resolve complex problems.

You'll join a remote team of 30+ specialists, enjoy US-benchmarked compensation with equity, and benefit from 35 days of PTO plus worldwide company retreats.

Qualifications

• Provide first-line email support for Circle's global customers.
• Diagnose and troubleshoot issues across web, mobile, and desktop apps.
• Work with engineers to resolve complex technical problems.

Responsibilities

• Prioritize and resolve customer issues across email.
• Troubleshoot across web, mobile, and desktop apps.
• Collaborate with engineers on complex technical problems.

Skills

First-line support

Troubleshooting

Cross-functional collaboration

Job description

• First-line support for Circle's global customers.
• Work with a remote team of 30+ support specialists.

What You'll Be Doing:

• Prioritize and resolve customer issues across email.
• Troubleshoot across web, mobile, and desktop apps.
• Collaborate with engineers on complex technical problems.

What We Offer:

• U.S.-benchmarked compensation with equity.
• 35 days PTO and fully remote work.
• Bi-annual company retreats worldwide.

Circle

Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.