Customer Support Specialist — AI Tools & Global Team

Possible; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Possible builds affordable credit products to improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed Public Benefit Corporation with a global workforce.

In this customer service role you will respond to inquiries via email and callbacks, take ownership through resolution, classify issues by priority, and escalate complex cases to senior teams. Strong English communication and a willingness to learn AI tools are expected.

Qualifications

• 1–2 years of customer service experience.
• Strong English communication, problem-solving, and multitasking abilities.

Responsibilities

• Respond to customer inquiries via email and callbacks, taking ownership through resolution.
• Classify issues by priority and escalate complex cases to senior teams.

Skills

English communication

Problem solving

Multitasking

Tools

AI tools

Job description

Possible builds affordable credit products to improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed Public Benefit Corporation with a global workforce.

In this customer service role you will respond to inquiries via email and callbacks, take ownership through resolution, classify issues by priority, and escalate complex cases to senior teams. Strong English communication and a willingness to learn AI tools are expected.