Customer Experience (CX) Specialist (Fully Remote)

Harvey; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Harvey is accelerating its growth by combining frontier AI with an enterprise-grade platform, and this role puts you at the frontline of customer success for enterprise clients across the US. You will work remotely, resolve issues quickly, and uphold a culture of ownership.

The ideal candidate has 3+ years in technical support for enterprise AI products, a solid grasp of APIs and CRM, and the ability to document interactions and coordinate with product and engineering teams.

Qualifications

• 3+ years in technical support for enterprise AI products.
• Strong understanding of APIs and CRM systems.
• Remote role open to candidates in multiple US states.

Responsibilities

• Act as the frontline for enterprise customer support.
• Troubleshoot issues across AI output, logins, APIs, and authentication.
• Document interactions and collaborate with teams.

Skills

Empathetic customer support

Troubleshooting

Cross-team collaboration

Tools

APIs

CRM systems

Job description

• Act as the frontline for enterprise customer support.
• Provide empathetic, accurate, and timely resolutions.

What You'll Do:

• Troubleshoot issues across AI output, logins, APIs, and authentication.
• Document interactions and collaborate with teams.

What You Have:

• 3+ years in technical support for enterprise AI products.
• Strong understanding of APIs and CRM systems.
• Remote role open to candidates in multiple US states.
• Fast-paced, mission-driven culture with high ownership.

Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling fast with strong product-market fit and a culture of decisiveness, simplicity, and relentless ownership.