Customer Care Specialist - Flexible Hours

Domino's; Upper Leacock Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known pizza delivery company in Lancaster, United States is seeking a Customer Service Representative to provide exceptional support to customers. Responsibilities include responding to inquiries, resolving complaints, processing orders, and maintaining knowledge of products. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and flexibility for scheduling. Previous experience is preferred. Join a dedicated team focused on customer satisfaction in this full-time role.

Qualifications

• Previous customer service experience preferred.
• Flexible schedule, including availability for evenings, weekends, and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy.
• Process orders, refunds, and exchanges accurately.
• Maintain knowledge of products, services, and policies.
• Collaborate with other departments for customer satisfaction.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in customer service software

Ability to multitask and prioritize

Patient and empathetic approach

Job description

A well-known pizza delivery company in Lancaster, United States is seeking a Customer Service Representative to provide exceptional support to customers. Responsibilities include responding to inquiries, resolving complaints, processing orders, and maintaining knowledge of products. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and flexibility for scheduling. Previous experience is preferred. Join a dedicated team focused on customer satisfaction in this full-time role.