Customer Support Specialist - Flexible Schedule

Domino's; Lancaster (Lancaster County); On-site; USD 19,000 - 28,000; Full time

Job summary

Domino's in Lancaster, United States is seeking a friendly Customer Service Representative to provide exceptional support to customers, answer inquiries, and ensure satisfaction with our products and services.

You will respond via phone, email, and chat; process orders, refunds, and exchanges; and collaborate with teams to maintain up-to-date product knowledge and high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Students Encouraged to apply.
• Previous customer service experience preferred.
• Ability to remain calm and professional in challenging situations.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues with empathy and efficiency
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our database
• Identify and elevate complex issues to appropriate team members or management
• Provide feedback to improve customer service processes and procedures
• Meet or exceed performance metrics and quality standards

Skills

Verbal and written communication

Problem solving

Customer service software

Multitasking

Empathy

Student-friendly

Experience preferred

Calm under pressure

Flexible scheduling

Job description

Domino's in Lancaster, United States is seeking a friendly Customer Service Representative to provide exceptional support to customers, answer inquiries, and ensure satisfaction with our products and services.

You will respond via phone, email, and chat; process orders, refunds, and exchanges; and collaborate with teams to maintain up-to-date product knowledge and high service standards.