Customer Account Coordinator

JFC Global; Harrisburg (Dauphin County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

On-site Harrisburg

Remote options for experienced

Bonuses

Quarterly incentives

Career advancement

Fixed schedule

Job summary

JFC Global is seeking a Customer Support and Sales Support specialist to act as the vital link between clients and internal teams, ensuring seamless service delivery from order initiation to post-sale follow-up.

You will respond to inquiries, prepare quotes, process orders, and collaborate with sales, operations, and production to meet customer needs in a fast-paced environment. Remote options may be available for qualified candidates.

Qualifications

• Proven experience in customer service, sales support, or order management.
• Strong communication skills, both written and verbal.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Ability to juggle priorities effectively in a quick-moving setting.
• Independent worker with teamwork skills.
• Proficiency with Microsoft Office; experience with CRM or ERP systems is a plus.

Responsibilities

• Acting as a primary contact for customers throughout their order journey.
• Responding promptly to inquiries and customer requests.
• Preparing quotes, processing orders, and maintaining documentation.
• Collaborating with sales, operations, and production teams to meet customer needs.
• Keeping customers updated on order status, potential issues, and changes.
• Supporting sales staff with administrative and client-related tasks.
• Maintaining accurate data within internal systems.
• Resolving customer concerns and coordinating follow-up actions.
• Assisting with reports, documentation, and special projects.
• Building lasting relationships with clients and internal teams.

Skills

Customer service

Sales support

Order management

Communication skills

Time management

Attention to detail

Multitasking

Teamwork

Independent worker

MS Office

CRM

ERP systems

Tools

MS Office

CRM

ERP systems

Job description

Join a dynamic team as a Customer Support and Sales Support specialist, and become a vital link connecting clients with internal teams to ensure seamless service delivery. This role offers an exciting chance to work in a fast-paced environment where your organizational skills and customer-focused mindset make a real difference. Whether you thrive on coordinating multiple tasks or fostering positive relationships, this position provides room for growth, performance-based bonuses, and the potential for remote work if you have relevant industry experience.

Here's what you'll need:

• Proven experience in customer service, sales support, or order management
• Strong communication skills, both written and verbal
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to juggle priorities effectively in a quick-moving setting
• Independent worker with teamwork skills
• Proficiency with Microsoft Office; experience with CRM or ERP systems is a plus

Main responsibilities include:

• Acting as a primary contact for customers throughout their order journey
• Responding promptly to inquiries and customer requests
• Preparing quotes, processing orders, and maintaining documentation
• Collaborating with sales, operations, and production teams to meet customer needs
• Keeping customers updated on order status, potential issues, and changes
• Supporting sales staff with administrative and client-related tasks
• Maintaining accurate data within internal systems
• Resolving customer concerns and coordinating follow-up actions
• Assisting with reports, documentation, and special projects
• Building lasting relationships with clients and internal teams

Perks and benefits:

• On-site work in Harrisburg, with remote options for candidates with industry expertise
• Overtime opportunities with performance-based bonuses
• Quarterly incentive programs
• Clear path for professional advancement
• Work schedule from 8:30 AM to 5:00 PM

Candidates who enjoy acting as the essential link between customers and internal teams, taking ownership to ensure smooth operations, are highly encouraged to apply. If you're motivated by delivering excellent service and thrive in a collaborative environment, this is your chance to shine.

Direct W2 only EOE. We're working on behalf of a client.