Customer Support Specialist — Flexible Hours

Citizens Energy Group; Indianapolis (IN); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

401(k)

Identity Theft Protection

Dependent Care Flexible Spending Allow

Educational reimbursement benefit ($1,

Defined Benefit Pension Plan

401(k) Retirement Plan with company

Health, Dental & Vision

Health Savings Account (HSA) with公司

Wellness Program

Adoption and tuition assistance

Employee Credit Union

PTO and Paid Holidays

Identity Theft Protection

Job summary

Citizens Energy Group is seeking a Customer Support Associate to handle inquiries via chat, phone, social media, and email. The role involves processing service orders, payments, and account updates within the CIS system.

Both full-time and part-time schedules are available, with hours varying by week and shift coverage within operating hours. Bi-lingual eligibility may add pay; full-time benefits include a pension, 401(k) with match, health benefits, HSA, wellness, and more.

Qualifications

• High School graduate or equivalent.
• Proficiency with a personal computer.
• Proficiency in Microsoft Office applications.
• Excellent data entry skills.
• Excellent written and verbal communication skills.
• Proven customer service experience.
• Analytical abilities and initiative.
• Problem solving skills.
• Ability to work within a team environment.
• Ability to communicate with a diverse customer base.
• Ability to complete work assignments with little direction.

Responsibilities

• Manage account inquiries and requests such as budget enrollments, deposits, and account updates.
• Create work orders for services like move-in/move-out and bill paid turn-ons.
• Determine payment options for customers and identify payment locations.
• Handle service inquiries such as backflow, restorations, water availability, and meter relocations.
• Communicate with billing and dispatch to make corrections.
• Perform operator, clerical/back office work and assist with training.

Skills

Customer service experience

Data entry

MS Office

Communication skills

PC proficiency

Analytical abilities

Problem solving

Teamwork

Communicating with diverse customers

Independent work

Education

High School diploma or equivalent

Job description

Citizens Energy Group is seeking a Customer Support Associate to handle inquiries via chat, phone, social media, and email. The role involves processing service orders, payments, and account updates within the CIS system.

Both full-time and part-time schedules are available, with hours varying by week and shift coverage within operating hours. Bi-lingual eligibility may add pay; full-time benefits include a pension, 401(k) with match, health benefits, HSA, wellness, and more.