Customer Care Advocate — 24/7 Support

Paycom; Austin (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO

Health benefits

401K match

Tuition reimbursement

Holiday pay

Job summary

CRC is seeking Customer Service Representatives to handle 24/7 calls from members regarding outages and billing. This role emphasizes calm, professional support without sales or collections, and includes full-time/part-time schedules with shift differentials and weekend options.

Training begins Nov 9, 2026, with a full-time 8:00 AM–4:30 PM schedule for two weeks. Benefits include PTO, holidays, health/dental/vision, 401K, tuition reimbursement, and recognition events.

Qualifications

• 1+ year of customer service experience preferred.
• Strong written and verbal communication.
• Ability to learn new software quickly.

Responsibilities

• Answer incoming calls from members and assist with inquiries.
• Maintain professional demeanor and de-escalate upset callers.
• Utilize CRC Link and other software to access information.
• Participate in two-week training program starting Nov 9, 2026.

Skills

Communication skills

Reading & interpretation

CRC Link

Confidentiality

Typing

Customer service

Education

High school diploma

Tools

CRC Link

Job description

CRC is seeking Customer Service Representatives to handle 24/7 calls from members regarding outages and billing. This role emphasizes calm, professional support without sales or collections, and includes full-time/part-time schedules with shift differentials and weekend options.

Training begins Nov 9, 2026, with a full-time 8:00 AM–4:30 PM schedule for two weeks. Benefits include PTO, holidays, health/dental/vision, 401K, tuition reimbursement, and recognition events.