Customer Experience Specialist — HVAC & Energy Solutions

CoolSys; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

401(k) with company match

Life insurance

Disability coverage

Tuition reimbursement

Employee discounts

Pet insurance

Legal plan

ID theft protection

Job summary

CoolSys is seeking a Customer Service Representative to deliver outstanding support to customers across phones, email, and chat. You will resolve issues, process orders, and maintain product knowledge to ensure a positive experience.

Schedule: Tuesday - Saturday, 6am-3pm. The role emphasizes communication, problem-solving, and teamwork within a fast-paced, safety-conscious environment. We offer competitive pay and a comprehensive benefits package.

Qualifications

• 1-2 years of experience in customer service or related fields, preferably in a contact center.
• Strong communication skills, both written and verbal.
• Ability to resolve issues with patience and empathy while maintaining accuracy.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and courteous manner.
• Handle complaints and resolve issues with first-contact resolution where possible.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies for accurate information.
• Document all interactions in the CRM system and collaborate with sales/technical teams as needed.

Skills

Customer service

Communication

CRM software

Microsoft Office

Problem solving

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

CoolSys is seeking a Customer Service Representative to deliver outstanding support to customers across phones, email, and chat. You will resolve issues, process orders, and maintain product knowledge to ensure a positive experience.

Schedule: Tuesday - Saturday, 6am-3pm. The role emphasizes communication, problem-solving, and teamwork within a fast-paced, safety-conscious environment. We offer competitive pay and a comprehensive benefits package.