Financial Aid Support Specialist - Call Center

Auguste Escoffier School of Culinary Arts; Schaumburg (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401k Retirement Program with employer match

Enhanced Employee Assistance Program

Vacation and sick days

11 paid holidays

Job summary

An educational institution in Schaumburg is seeking a Call Center Representative to assist students with their financial aid inquiries. The role requires excellent communication skills and the ability to manage customer relations. Candidates should be detail-oriented and able to work efficiently in a call center environment. Prior experience in financial aid is a plus. This position offers a comprehensive benefits package including medical and 401k options.

Qualifications

• Prior financial aid experience is a plus.
• Prior call center experience a plus.
• Dependable/Reliable.

Responsibilities

• Answer incoming calls to assist students with financial aid questions.
• Input notes into Student Information System.
• Respond to communication regarding general questions.

Skills

Communication Skills

Detail Oriented

Time-Management Skills

Organizational Skills

Computer proficiency in Microsoft Office

Education

High School Degree or equivalent

Associate's degree preferred

Tools

CRM Tools

Job description

An educational institution in Schaumburg is seeking a Call Center Representative to assist students with their financial aid inquiries. The role requires excellent communication skills and the ability to manage customer relations. Candidates should be detail-oriented and able to work efficiently in a call center environment. Prior experience in financial aid is a plus. This position offers a comprehensive benefits package including medical and 401k options.