Customer Relations & Quality Support Specialist

John B. Sanfilippo & Son, Inc.; Elgin (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Student loan assistance

Tuition assistance

Job summary

A leading food manufacturing company seeks a Consumer Relations Specialist in Elgin, IL. This entry-level role involves managing consumer feedback regarding products by handling inquiries through various channels and resolving issues promptly. The ideal candidate should have strong communication skills, a high school diploma, and 1-3 years of customer-facing experience. The position offers full-time hours and a comprehensive benefits package that includes health insurance and retirement options.

Qualifications

• Demonstrated customer-facing experience with resolution skills.
• Experience handling consumer inquiries via multiple channels.

Responsibilities

• Manage consumer feedback related to products.
• Handle inquiries via email, phone, mail, and website.
• Assist with investigations and resolutions for food safety incidents.
• Provide administrative support to the Quality Operations Manager.
• Log and maintain complaint data accurately.
• Process customer complaints and lead review meetings.
• Participate in quality projects.

Skills

Strong verbal and written communication skills

Diplomatic and professional demeanor

Ability to manage stressful conversations

Attention to detail

Effective time management

Team-oriented

Self-starter

Advanced proficiency in Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

A leading food manufacturing company seeks a Consumer Relations Specialist in Elgin, IL. This entry-level role involves managing consumer feedback regarding products by handling inquiries through various channels and resolving issues promptly. The ideal candidate should have strong communication skills, a high school diploma, and 1-3 years of customer-facing experience. The position offers full-time hours and a comprehensive benefits package that includes health insurance and retirement options.