Customer Support Specialist: Fast-Paced & Solutions-Driven

Roth Staffing Companies; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Roth Staffing Companies in Phoenix, AZ is seeking a Customer Service Representative to be the primary point of contact for customers. You will respond to inquiries via phone, email, chat, or in person, and provide accurate information about our products and services.

You will resolve issues, process orders, returns, refunds, and account updates, and document interactions in internal systems. The ideal candidate is customer-focused, adaptable, and comfortable working in a fast-paced environment.

Qualifications

• Experience in customer service or call center preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Skills

Verbal communication

Written communication

Calm under pressure

Customer service oriented

Tools

CRM software

Job description

Roth Staffing Companies in Phoenix, AZ is seeking a Customer Service Representative to be the primary point of contact for customers. You will respond to inquiries via phone, email, chat, or in person, and provide accurate information about our products and services.

You will resolve issues, process orders, returns, refunds, and account updates, and document interactions in internal systems. The ideal candidate is customer-focused, adaptable, and comfortable working in a fast-paced environment.