Customer Experience Specialist — Growth & Mentorship

SharpContra; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Exposure to diverse projects

Job summary

Consider Posh Pro is seeking a dedicated Customer Service Agent to be the first point of contact for customers, delivering exceptional service and support to ensure a positive experience with the company.

The ideal candidate will possess excellent communication skills, a friendly and professional demeanor, and the ability to handle inquiries and issues efficiently, resolving complaints with empathy and integrity.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficient with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, orders, billing, and technical support.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Conflict resolution

Multitasking

CRM software

Databases

Support tools

Tools

CRM software

Databases

Customer support tools

Job description

Consider Posh Pro is seeking a dedicated Customer Service Agent to be the first point of contact for customers, delivering exceptional service and support to ensure a positive experience with the company.

The ideal candidate will possess excellent communication skills, a friendly and professional demeanor, and the ability to handle inquiries and issues efficiently, resolving complaints with empathy and integrity.