Customer Service Specialist: Growth & Mentorship

Consider Posh Pro; Columbus (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship program

Diverse projects

Job summary

Consider Posh Pro is seeking a dedicated Customer Service Agent to be the first point of contact for our customers. You will deliver exceptional service and guide inquiries with patience and empathy.

In a fast-paced environment, you will resolve issues, provide product information, and collaborate with other teams to ensure a positive experience. Strong communication and problem-solving are essential.

Qualifications

• Proven experience in customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with customer service software and databases.

Responsibilities

• Respond promptly to inquiries via phone, email, and chat.
• Assist customers with product information, orders, billing, and tech support.
• Resolve complaints with empathy and efficiency.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to meet customer needs.

Skills

Customer service experience

Excellent verbal and written comms

Problem-solving and conflict res

Fast-paced multitasking

CS software proficiency

Job description

Consider Posh Pro is seeking a dedicated Customer Service Agent to be the first point of contact for our customers. You will deliver exceptional service and guide inquiries with patience and empathy.

In a fast-paced environment, you will resolve issues, provide product information, and collaborate with other teams to ensure a positive experience. Strong communication and problem-solving are essential.