Customer Service Representative

Trescal Inc; Town of Texas (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k plan

Paid time off

Dental insurance

Vision insurance

Employee Assistance Program

Basic Life/AD&D Insurance

Long Term Disability Insurance

Short-Term Disability Insurance

Job summary

Trescal Inc is seeking a Customer Service Representative in Irving, TX. In this role, you will provide exceptional support to customers, respond to inquiries across various channels, and troubleshoot issues. The ideal candidate has a high school diploma, 2+ years in customer service, and excels in communication and problem-solving. Trescal offers a competitive benefits package, including health insurance, paid time off, and career development opportunities.

Qualifications

• 2+ years’ experience in a similar customer service role.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshoot issues.
• Maintain detailed customer records.

Skills

Communication skills

Problem-solving

Empathy

Multitasking

Education

High School diploma or GED

Job description

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single‑source, cost‑effective, best‑in‑class solutions.

We have a great opportunity for a Customer Service Representative to join our team in Irving, TX! As a Customer Service Representative, you will provide top‑notch support to our valued customers. We are looking for a friendly, empathetic, and customer‑focused individual who is passionate about helping people and solving problems.

Responsibilities

• Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
• Providing accurate information and solutions to customers' problems.
• Troubleshooting technical issues and escalating to appropriate departments when necessary.
• Maintaining detailed and accurate customer records.
• Working collaboratively with team members to ensure exceptional customer service.
• Staying up to date with product knowledge and company policies and procedures.

Requirements

• High School diploma, GED, or equivalent.
• 2+ years’ experience in a similar customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving and critical thinking skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Empathy and patience when dealing with customers.
• Ability to work independently as well as part of a team.

Benefits

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success‑oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short‑Term Disability Insurance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.