Customer Service Representative

Trescal Inc; Palo Alto (CA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Dental

Vision

401k plan

Paid time off

Employee Assistance Program

Basic Life/AD&D Insurance

Long Term Disability Insurance

Short-Term Disability Insurance

Job summary

Trescal Inc in San Jose, CA is seeking a Customer Service Representative to provide top-notch support to our customers. You will respond to inquiries by phone, email, and chat, and help solve problems with empathy and professionalism.

The ideal candidate has 3–5 years in customer service, excellent communication, and the ability to multitask in a fast-paced environment. We offer a competitive benefits package and opportunities for development.

Qualifications

• High School diploma or GED required.
• 3–5 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem solving and critical thinking abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when assisting customers.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information and practical solutions to customer problems.
• Troubleshoot issues and escalate to appropriate departments when needed.
• Maintain detailed and accurate customer records.
• Collaborate with team members to ensure excellent service.
• Stay up to date with product knowledge and company policies.

Skills

Empathy

Communication

Multitasking

Teamwork

Problem solving

Education

High School diploma or GED

Job description

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

We have a great opportunity for a Customer Service Representative to join our team in San Jose, CA! As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems.

Responsibilities:

• Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
• Providing accurate information and solutions to customers' problems
• Troubleshooting technical issues and escalating to appropriate departments when necessary
• Maintaining detailed and accurate customer records
• Working collaboratively with team members to ensure exceptional customer service
• Staying up to date with product knowledge and company policies and procedures

Requirements

• High School diploma, GED, or equivalent
• Minimum of 3-5 years’ experience in a similar customer service role
• Excellent communication skills, both verbal and written
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize in a fast-paced environment
• Empathy and patience when dealing with customers
• Ability to work independently as well as part of a team

BENEFITS:

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.