Customer Support Specialist, Digital Tools

Paradigm; Town of Middleton (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Paradigm in Middleton, WI is seeking a Customer Service Representative to support Digital Tools products for builders and BFS sales staff. You will answer questions via email, chat, and phone and help customers navigate product features.

You will document interactions to identify trends, support reporting, and escalate complex issues when needed. A associate degree or equivalent experience is required, and you must communicate clearly in a fast-paced environment.

Qualifications

• Associate degree or equivalent work experience.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide customer service for Digital Tools to external and internal clients via email, chat and phone.
• Document interactions to track trends and support reporting.
• Answer questions and direct complex issues to the appropriate resources.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Time management

Education

Associate degree or equivalent

Tools

CRM software

Job description

Paradigm in Middleton, WI is seeking a Customer Service Representative to support Digital Tools products for builders and BFS sales staff. You will answer questions via email, chat, and phone and help customers navigate product features.

You will document interactions to identify trends, support reporting, and escalate complex issues when needed. A associate degree or equivalent experience is required, and you must communicate clearly in a fast-paced environment.