Digital Tools Support Specialist

Paradigm; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Paradigm is seeking a Customer Service Representative to support Digital Tools products for both external clients and internal teams, via email, chat, and phone. You will document interactions, track trends, and help users understand product features and training resources.

The role requires an associate degree or equivalent experience, excellent verbal and written communication, and the ability to multitask in a dynamic setting while meeting deadlines.

Qualifications

• Associate degree or equivalent work experience.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Meet deadlines and proactively flag time constraints.

Responsibilities

• Provide customer service and support for Digital Tools products via email, chat, and phone.
• Maintain customer interaction documentation and track trends for reporting.
• Answer questions on product functions and training materials locations.
• Resolve problems as first line of support and redirect complex issues appropriately.
• Follow up with users to confirm issue resolution.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

Associate degree or equivalent experience

Job description

Paradigm is seeking a Customer Service Representative to support Digital Tools products for both external clients and internal teams, via email, chat, and phone. You will document interactions, track trends, and help users understand product features and training resources.

The role requires an associate degree or equivalent experience, excellent verbal and written communication, and the ability to multitask in a dynamic setting while meeting deadlines.