Customer Service Representative

WTS Paradigm; Town of Middleton (WI); Vor Ort; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

Paradigm is seeking a Customer Service Representative to support Digital Tools products for external builders and internal BFS colleagues. The role emphasizes timely responses, clear communication, and proactive issue resolution in a fast-paced environment.

The successful candidate will have an associate degree or equivalent experience, strong listening and interpersonal skills, and a commitment to delivering professional, effective support to customers.

Qualifikationen

• Associate degree or equivalent work experience.
• Meet deadlines and proactively flag time constraints.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent listening and interpersonal abilities; sound decision-making.
• Customer service is your superpower, delivering professional, effective support.

Aufgaben

• Provide customer service and support for Digital Tools products via email, chat and phone.
• Maintain customer interaction documentation to track trends and support reporting.
• Answer questions, including how to use product functions and where to find training docs.
• Resolve problems as first line of support and redirect complex issues as needed.
• Follow up with users after a support issue to ensure resolution.

Kenntnisse

Communication

Multitasking

Interpersonal skills

Decision making

Customer service

Ausbildung

Associate degree or equivalent work experience

Jobbeschreibung

Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Customer Service Representative to be part of revolutionizing these industries. We are building the future with modern software engineering, agent-assisted systems, and mobile-first experiences. We are powered by our parent company, Builders FirstSource (NYSE: BLDR).

We’re seeking a Customer Service Representative to assist with answering product questions, troubleshooting issues, directing complex problems to the appropriate resources, documenting interactions and trends, and following up to ensure issues are resolved.

What You Will Do:

• You will provide customer service and support for Digital Tools products to external clients (such as builders) and internal clients (such as BFS sales employees and Paradigm sales employees). This will be via email, chat and phone.
• You will maintain customer interaction documentation in order to track trends and provide reporting.
• You will answer questions, which may include things like how to use certain product functions, where can training documentation be found and how to upload files.
• You will help resolve problems as the first line of support and provide appropriate redirection and expectation setting for more complex support issues.
• You will provide follow up with users after a support issue to ensure that it has been resolved.

What You Need to Succeed:

• You have an associate degree or equivalent work experience.
• You will meet expected deadlines (response times) and if issues arise, be proactive about notifying the appropriate people of time constraints.
• You will exhibit strong communication skills both written and verbal.
• You must be able to multi-task and prioritize accordingly. This includes being flexible and reacting quickly in a fast paced and dynamic atmosphere.
• You have excellent listening, interpersonal and decision‑making skills.
• Customer service is your superpower. At the end of every interaction, your customers feel like you have provided professional and effective support.