Customer Support Representative

Mc-Machinery-Systems,-Inc.; Elk Grove Village (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Mc-Machinery-Systems, Inc. is seeking a Customer Support Representative in Elk Grove Village, IL. The role emphasizes delivering product information, answering inquiries, and supporting customers with timely, courteous service.

Responsibilities include handling phone orders for consumable parts, invoicing, pricing, data entry, and collaboration with Logistics to manage stock. A Associate Degree and proficiency with MS Word/Excel/PowerPoint are preferred.

Qualifications

• Associate degree in business/administration or equivalent.
• Proficient in MS Word, Excel and PowerPoint.
• Strong written and verbal communication skills.

Responsibilities

• Assist customers by phone for orders on consumable parts.
• Fill out invoice forms, determine charges, collect deposits, and process changes.
• Inform customers of unit prices, shipping dates, delays, and details.
• Enter data into the computer to calculate total costs and verify accuracy.
• Notify logistics of orders that may deplete stock and initiate purchases.
• Identify opportunities to upsell new or additional services.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Analytical skills

Interpersonal skills

Organizational skills

Detail oriented

Education

Associate Degree in Business/Administration

Tools

MS Word

MS Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Representative

Active - Regular full-time Elk Grove Village, IL, US

3 days ago Requisition ID: 1995

Salary Range: $20.00 To $21.00 Hourly

DESCRIPTION: The Customer Support Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

ESSENTIAL RESPONSIBILITIES:

• Assists customers by phone for orders on consumable parts
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders
• Solicits sale of new or additional services
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer
• Enters data into computer to determine total cost for customer
• Checks inventory control and notify Logistics Department of orders that would deplete stock
• Initiates purchase requisitions
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills
• Must possess strong interpersonal and organizational skills and must be detail oriented
• Must possess excellent interpersonal skills

EDUCATION AND EXPERIENCE:

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

WORKING CONDITIONS:

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short-term noises.

PHYSICAL REQUIREMENTS:

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 pounds or more. Must be able to access and navigate each department at the organization’s facilities.

EEO STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.