Customer Service Rep

MC Machinery Systems Inc.; Elk Grove Village (IL); On-site; USD 42,000 - 51,000; Full time

Job summary

MC Machinery Systems, Inc. invites applications for a Customer Service Representative, located in Elk Grove Village, IL. The role centers on providing product information, answering inquiries, and processing orders for consumable parts with accuracy and courtesy.

Responsibilities include invoicing, communicating pricing and shipping details, and coordinating with Logistics to prevent stockouts. Strong MS Office skills and team-oriented attitude are essential.

Qualifications

• Associate degree required or equivalent
• Proficient in MS Word, Excel and PowerPoint
• Strong verbal and written communication and multitasking abilities

Responsibilities

• Assist customers by phone for orders on consumable parts.
• Fill out invoice forms, determine charges for parts, collect deposits, prepare change of address records and issue discontinuance orders.
• Inform customer of unit prices, shipping dates, delays and additional information needed.
• Check inventory and notify Logistics of orders that would deplete stock.
• Enter data to determine total cost for customer.
• Initiate purchase requisitions.

Skills

Verbal communication

Written communication

Multitasking

Analytical skills

Interpersonal skills

Organizational skills

Detail oriented

Education

Associate Degree in Business or Administration

Tools

MS Word

MS Excel

PowerPoint

Job description

Description

The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Other duties may be assigned

Job Description

Job Description

MC Machinery Systems, Inc.

Description

The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

Essential Responsibilities

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Enters data into computer to determine total cost for customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Initiates purchase requisitions
• Other duties may be assigned

Knowledge, Skills And Abilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills.
• Must possess strong interpersonal and organizational skills and must be detail oriented.
• Must possess excellent interpersonal skills

Education And Experience

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

Working Conditions

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.

Physical Requirements

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization’s facilities.

Eeo Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.