Customer Support Specialist - Detail-Driven & Multichannel

CHS Inc.; Kalispell (MT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

CHS Mountain West in Kalispell, MT is seeking a Customer Support Representative to ensure a superior customer service experience for current and prospective customers.

The role requires detail-oriented, results-driven individuals with strong communication, analytical and organizational abilities to meet deadlines. Office software proficiency and a willingness to work extended hours are important, with Spanish language skills preferred.

Qualifications

• 1+ years of experience in Customer Service and Support.
• High School diploma or GED.
• Strong written and verbal communication skills.
• Ability to work extended hours to meet business demands.
• Spanish reading/writing skills preferred.

Responsibilities

• Handle a variety of customer service inquiries by telephone, fax, email, text or other media.
• Troubleshoot problems and initiate action for repair, replacement, return or field service.
• Promote alternative products or services.
• Support lower level staff on non-standard cases.
• Other duties as needed.

Skills

Customer service

Written communication

Verbal communication

MS Word

MS Excel

PowerPoint

Spanish (preferred)

Education

High School diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Job description

CHS Mountain West in Kalispell, MT is seeking a Customer Support Representative to ensure a superior customer service experience for current and prospective customers.

The role requires detail-oriented, results-driven individuals with strong communication, analytical and organizational abilities to meet deadlines. Office software proficiency and a willingness to work extended hours are important, with Spanish language skills preferred.