Customer Support Specialist - Ag Retail

CHS Inc.; Libby (MT); On-site; USD 32,000 - 46,000; Full time

Job summary

CHS Mountain West in Libby, MT is seeking a Customer Support Representative to deliver an exceptional service experience for current and prospective customers. You will be detail-oriented, results-driven, and able to organize workloads to meet deadlines, with strong verbal and written communication and analytical skills.

Responsibilities include handling inquiries by phone, email, and other media, supporting lower-level staff, troubleshooting issues, and promoting appropriate products or

Qualifications

• At least 1 year of experience in customer service and support.
• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Spanish reading/writing preferred.
• Pre-employment screenings may be required.

Responsibilities

• Handle a variety of customer service inquiries by phone, fax, email, text or web media.
• Follow standard procedures, with some cases requiring deviation from scripts.
• Support lower level staff on non-standard cases requiring policy interpretation.
• Troubleshoot issues and initiate action for repair, return or field service.
• Promote alternative products or services as appropriate.
• Perform other duties as needed.

Skills

Strong written and verbal comms

1+ years of customer service exp

Ability to work extended hours

Spanish language reading/writing (pref

Education

High School diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Job description

CHS Mountain West in Libby, MT is seeking a Customer Support Representative to deliver an exceptional service experience for current and prospective customers. You will be detail-oriented, results-driven, and able to organize workloads to meet deadlines, with strong verbal and written communication and analytical skills.

Responsibilities include handling inquiries by phone, email, and other media, supporting lower-level staff, troubleshooting issues, and promoting appropriate products or