Customer Care Specialist - Rotating Shifts (US/UK)

Amazon; Frankfort (KY); Remoto; USD 27.552 - 41.328; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits provided

Descrizione del lavoro

Amazon in Frankfort, KY is hiring a Customer Service Associate to handle inquiries via phone, chat, and email for North America and UK customers. You will research orders, answer questions, and provide solutions with courtesy and accuracy.

The role requires a 40-hour week with rotating shifts, including weekends and holidays. Strong English communication is essential, and prior customer-support experience is a plus for on-site work at our Frankfort facility.

Competenze

• Must be at least 18 years old.
• Completed at least one year of college or a high-school graduate with customer-support experience.
• Strong written and spoken English communication.
• Ability to work in fast-paced, multi-tasked environments.
• Willingness to work variable shifts, including holidays and weekends.

Mansioni

• Serve as the first point of contact for North USA and UK markets via telephone, chat, and email.
• Answer customer requests regarding orders, product questions, pricing, and website navigation.
• Use company equipment to research, review options, and provide effective solutions.
• Maintain call volume and performance standards during each shift.

Conoscenze

Strong communication

Fast-paced environment

Flexibility

Formazione

Some college or high school with customer-support experience

Descrizione del lavoro

Amazon in Frankfort, KY is hiring a Customer Service Associate to handle inquiries via phone, chat, and email for North America and UK customers. You will research orders, answer questions, and provide solutions with courtesy and accuracy.

The role requires a 40-hour week with rotating shifts, including weekends and holidays. Strong English communication is essential, and prior customer-support experience is a plus for on-site work at our Frankfort facility.