Customer Support Specialist — Multichannel

Z Salon; Louisville (KY); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Health insurance

On-the-job training

Paid time off

Referral program

Job summary

Z Salon in Louisville, KY seeks a Customer Service Representative to deliver exceptional client support and inquiries handling. You will maintain accurate records, handle inquiries via phone, email and chat, and assist with cash handling while upholding professional front-line service standards.

The role emphasizes strong communication, quick information analysis, and a proactive approach to problem-solving to ensure a positive customer experience and team collaboration.

Qualifications

• Strong customer service skills for handling inquiries and difficult situations.
• Attention to detail in data entry and record keeping.
• Excellent phone etiquette and clear communication with clients.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products and services and address concerns.
• Conduct outbound follow-ups to ensure customer satisfaction.
• Perform data entry to maintain accurate customer interaction records.
• Handle cash transactions and assist with cash handling procedures.
• Utilize phone etiquette to create a welcoming customer experience.
• Collaborate with team members to resolve issues and improve service delivery.

Skills

Customer service

Data entry

Phone etiquette

Interpersonal skills

Problem solving

Stamina

Job description

Z Salon in Louisville, KY seeks a Customer Service Representative to deliver exceptional client support and inquiries handling. You will maintain accurate records, handle inquiries via phone, email and chat, and assist with cash handling while upholding professional front-line service standards.

The role emphasizes strong communication, quick information analysis, and a proactive approach to problem-solving to ensure a positive customer experience and team collaboration.